Type your question in your own words. If we do not have the answer, you can send it to our support team in one click.
Sign in to your client portal and open Invoices. Choose the invoice and press Pay. You can pay by card or instant EFT through our payment provider, and the invoice is marked paid automatically.
If you prefer to pay by EFT, use the invoice number as the payment reference. We mark the invoice paid once the money reflects in our account. If you have funds in your wallet, you will also see Pay from wallet.
Open Services in your client portal and choose Change plan on your hosting subscription. Pick the new plan and billing term and you will see the price before you confirm.
An upgrade is charged pro-rata for the rest of your current term, and the plan switches when the invoice is paid. A downgrade takes effect at your next renewal.
Open Services in your client portal and choose Cancel service. The service keeps running until the end of what you have paid for, and you will not get further renewal invoices.
Changed your mind? You can withdraw the cancellation any time before that date.
We email a reminder before an invoice is due and again when it becomes overdue. If it stays unpaid, the service it covers can be suspended automatically. It is switched back on as soon as the payment is received.
If you are going to be late, open a support ticket before the due date and tell us.
Open Account in your client portal and choose Wallet. Enter an amount and pay by card. The balance can then pay your invoices in full with one click.
Switch on auto-pay and unpaid invoices that are due soon are paid from the wallet for you. If the balance is too low we email you once to add funds.
Open Account in your client portal and look for Your data. You can download a copy of the personal information we hold about you, or ask us to delete your account.
An account can only be deleted when nothing is owing and no service is still running. Invoices are kept without personal details because tax law requires us to keep financial records.
Open Services in your client portal. On an active hosting service, press the cPanel button to sign in with one click, with no separate password.
If there is no cPanel button, your hosting account is not linked to your portal yet. Open a support ticket and we will connect it.
Most extensions activate within minutes of checkout. Country-code domains such as .co.ke can take up to 24 hours while the registry confirms the record.
Yes. Provide your current registrar's EPP/auth code and we handle the transfer with zero downtime.
No. We stage your site on our infrastructure, verify it end to end, then cut DNS over. Typical downtime is under a minute.
Both. Our engineering team scopes, designs, and builds custom web and mobile applications, then hosts and maintains them on the same account.
Bring your idea and we'll handle the domain, hosting, and application build, end to end.